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Privacy policy

Privacy
Your personal information, you don't just want to give up. Yet they are asked so often that we experience it almost obvious. We can imagine that you would like to know what data is needed and why. That is why we explain to you why we need a number of data from you. If you have any questions after reading this page, please let us know.

Safety
Of course we respect everyone's privacy. We therefore promise that we adhere to the Personal Data Protection Act. We ensure that the data that you leave with us are safely stored. We do this because we work in the HTTPS environment, which means that your data is not accessible to others who have nothing to do with this! If we give your details to someone else, we demand that your data is carefully handled and they are only used for the purpose for which they are received. Why and when we do this, you can read in this Privacy Policy.

What do we not do with your data?
We promise you that we never sell your data to others. We do not collect or use information for purposes other than the purposes described in this privacy policy, unless we have obtained your permission for this in advance.

Web store software

Lightspeed
Our website and shop has been developed with Software from Shopify. Personal data that you make available to us for the benefit of our services are shared with this party. Shopify has access to your data to offer us (technical) support, they will never use your data for another purpose. Shopify is obliged to take appropriate security measures based on the agreement that we have closed with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card details.Shopify Uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.Shopify reserves the right to share data collected within its own group to further improve service. Shopify takes into account the applicable legal retention periods for (personal) data.

Email and mailing lists

We use your email address to keep you informed of the progress of your order. For example, you get a confirmation of your order and an email if we have sent your order.

Mailchimp
We send our e-mail newsletters with Mailchimp. MailChimp will never use your name and e-mail address for own purposes. At the bottom of every e-mail that is automatically sent through our website you see the 'write out' link. If you deregister yourself, you will no longer receive our newsletter. Your personal data is stored by Mailchimp secured. MailChimp uses cookies and other internet technologies that make insight into whether e-mails are opened and read. Mailchimp reserves the right to use your data to further improve services and to share information with third parties in the context.

Payment processors

Molly
For handling a (part of) the payments in our web store we use the Platform of Mollie. Mollie processes your name, address and residence data and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use data to further improve service and to share (anonymized) data with third parties in the context. All aforementioned guarantees relating to the protection of your personal data also apply to the components of Mollie's service provided for for which they call on third parties. Mollie does not keep your data no longer than the legal deadlines is permitted.

Klarna
For handling a (part of) the payments in our web store we use the Klarna platform. Klarna processes your name, address and place of residence and your payment details such as your bank account or credit card number. Klara has taken appropriate technical and organizational measures to protect your personal data. Klaarna reserves the right to use your data to further improve service and to share (anonymous) data with third parties in the context. All guarantees mentioned above with regard to the protection of your personal data also apply to the components of Klarna's services for which they activate third parties. Klarna no longer saves your data than is permitted on the basis of the legal deadlines.

Paypal
For handling a (part of) the payments in our web store we use the PayPal platform. PayPal processes your name, address and place of residence and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve service and to share (anonymous) data with third parties in the context. All guarantees mentioned above with regard to the protection of your personal data also apply to the parts of PayPal's services for which they activate third parties. PayPal does not store your data more than is permitted on the basis of the legal deadlines.

Send and logistics

SendCloud
If you place a physical order with us, it is our task to have your order delivered to you. We use SendCloud services for arranging deliveries. It is necessary for this that we share your name, address and place of residence with SendCloud. SendCloud only uses this data for the execution of the agreement. SendCloud has taken appropriate technical and organizational measures to protect your personal data.

Postman
If you place a physical order with us, it is our task to have your order delivered to you. We use the PostNL services to perform deliveries. It is necessary for this that we share your name, address and place of residence with PostNL. PostNL only uses this data for the execution of the agreement. In the event that PostNL subcontractors enables, PostNL also makes your information available to these parties.

 

Special and / or sensitive personal data that we process

Our website and / or service does not have the intention to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We also recommend parents involved in the online activities of their children in order to prevent data from collecting data without parental consent. If you are convinced that without that permission, we have collected personal information about a minor, please contact us via info@kraaljesvanrenate.nl, we will remove this information.

With what purpose and based on what basis we process personal data

Renate beads process your personal data for the following goals:

  • Handling your payment
  • Handling your payment
  • Send our newsletter
  • To be able to call or e-mail if this is necessary to execute our services
  • To inform you about changes to our services and products
  • You the opportunity to offer an account
  • To deliver goods and services from you
  • Renate beads analyzes your behavior on the website to improve the website and tailor products and services to your preferences.
  • Renate beads also processes personal data if we are required by law here, such as data that we need for our tax return.

How long we keep personal data

We will keep your details as long as your customer is ours. This means that we will keep your customer profile until you indicate that you no longer want to use our services. If you indicate this with us, we will also take this as a forgotten request. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, we will therefore keep these data for as long as the applicable term. However, employees do not have access to your customer profile and documents that we have manufactured in response to your assignment.

Parts of personal data with third parties

Renate beads do not sell your data to third parties and will only provide it if necessary for the implementation of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Renate beads remains responsible for these processing.

Cookies, or similar techniques that we use

This website uses "cookies" (text files placed on your computer) to help analyze the website how users use the site. The information generated by the cookie about your use of the website can be transferred to own secured servers of Beadle or that of a third party. We use this information to keep track of how you use the website to prepare reports on website activity and to offer other services with regard to website activity and internet use. This data is not bound to your personal data.

Google Analytics

Through our website, cookies are posted from the American company Google, as part of the "Analytics" service. We use this service to keep track of reports on how visitors use the website so that we can improve our services where necessary. This processor may be obliged to inspect this information on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.

Cookies from third parties

When shopping on our website, different cookies are created to make the website function and make use easier. For example, we ensure that your shopping cart is not empty if being deduced.

View, adjust or delete data

You have the right to see, correct or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw any permission for data processing or object to the processing of your personal data by our company and you have the right to data transferability. That means that you can submit a request to us to send the personal data we have from you in a computer file to you or another, by you listed. If you want to use your right to objection and / or right to data transferability or have other questions / comments about data processing, please send a specified request to info@kraktjesvanrenate.nl. Renate beads will respond to your request as soon as possible, but at least within four weeks.

In principle, we send to prevent abuse copies and copies of your data only to your e-mail address already known to us. In the event that you wish to receive the data on a different e-mail address or, for example, by post, we will ask you to legitimize. We keep an administration of handled requests, in the case of a forgotten request, we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right at all times to submit a complaint to the personal data authority if you suspect that we use your personal data in a wrong way.

How we protect personal data

Renate beads takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized change. If you have the idea that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@krakdjesvanrenat.nl

Changes to the privacy policy

We reserve the right to change our privacy policy at all times. On this page you will always find the most recent version. If the new privacy policy has consequences for the way in which we already collected data with regard to you, we will inform you by e-mail.

Contact details:

https://www.kraaltjesvanrenate.nl

Passage 42

4701 AP Roosendaal

0165 329503

Renate De Groen is the Data Protection Officer of Renate beads.

It can be reached via info@kraaljesvanrenate.nl

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